Home Assistance Benefit
The caller has access to a 24 hour helpdesk to assist with any home emergency or non-emergency related to the following:
♦ Gate and Garage Motors
♦ Intercom Systems
♦ Swimming pool & Jacuzzi pumps
The case manager will obtain quotes from more than one service provider available and make arrangements in terms of the call-out or appointment on behalf of the client. The service includes regular contact with the client and the appointed service provider to ensure client satisfaction to the end. In addition the caller has telephonic access to an extensive database of home and household service providers in his/her area which includes, but is not limited to nurseries, garden services, creche's, gym's, handyman services, hardware stores, vets, etc.
Emerald Club will obtain quotes from more than one service provider available & make arrangements in terms of the call-out or appointment on behalf of the client. The service includes regular contact with the client & the appointed service provider to ensure client satisfaction to the end.
Teacher Assistance is telephonic learner support, education and project compilation assistance in all the major subjects. The tutor is to further encourage and assist with projects or homework when the parent is not available or equipped to deal with the child's/student's queries.
Free telephonic medical information and advice for minor ailments Evacuation by a fleet of vehicles. Monitoring of the patient's condition and location and messaging to relatives or next of kin on a regular basis until the caller/patient is admitted at a medical facility.
The service offers 24 hour access to a professional and efficient helpdesk which will assist the caller in the event of a roadside breakdown or when the vehicle is immobile at home. The service entails dispatching of an appropriate service provider and continuous follow-up until the car is driveable or at a place of safety.
A 24-Hour Trauma Counselling line in the event of any traumatic event such as an accident, hijacking, burglary, rape, the loss of a loved one, unemployment, chronic or life threatening medical condition, disability or domestic violence, etc.
This benefit offers members three (3) psychiatric consultations, as well as access to ARV medication within the 72 hour window period in the event of an incident which may have put the subscriber in danger of contracting HIV/Aids.
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