Medical Emegency Benefit


The caller is in touch with a 24 hour helpline to respond to medical emergencies of any kind.

The benefit includes the following:


♦ Free telephonic medical information and advice for minor ailments

♦ Evacuation by a fleet of vehicles e.g. ambulances from the public and private medical services, helicopters, fixed wing aircraft to the nearest most appropriate medical facility.

♦ Monitoring of the patient's condition and location and messaging to relatives or next of kin on a regular basis until the caller/patient is admitted at a medical facility.

♦ Childsafe - travel companion for stranded minors with medical supervision if needed.

♦ Guaranteed Hospital Admission limited to R5,000 (Refundable by caller's medical aid).

♦ Medical Referral - national database of medical doctors, medical facilities, pharmacies etc. are available telephonically.

♦ Information on poisons and drugs

♦ Inter-facility transportation in the event of an emergency situation.



Trauma Assistance Benefit


A 24-Hour Trauma Counselling line in the event of any traumatic event such as an accident, hijacking, burglary, rape, the loss of a loved one, unemployment, chronic or life threatening medical condition, disability or domestic violence, etc.

The benefit includes the following:


♦ An uninterrupted, confidential and professional telephonic counselling facility is available to members every day of the year.

♦ Counselling is provided in the event of the member being effected by an event, condition or incident which could be but is not limited to domestic violence, school bullying, teen suicide, teen pregnancy, motor accident, hijacking, burglary, rape, the loss of a loved one, parent unemployment, family chronic or life threatening medical condition or disability.

♦ Assessment in terms of the nature of the call is made by the frontline staff and transferred to qualified, professional and understanding counsellors who have been trained to help people cope with such matters.

♦ Telephonic debriefing and counselling is conducted by the qualified counsellor and should the counsellor determine a need for additional face-to-face counselling, the member will be directed to an appropriate trauma counselling centre, nearest to the member's work or home address.

♦ Once the member has been referred to a nearest, most appropriate counselling centre he/she will be assisted in scheduling an appointment via a conference call or should the member prefer, the contact details for the centre will be provided in order to make their own arrangements. In the event of the latter, the particular counselling/trauma centre will be notified of a possible counselling session to be scheduled.

♦ The national database of counselling centres include centres who act independently, rendering community and public service. Access or Assistance is defined as: Cost for services rendered by service providers/contractors is for the caller's account and payable to the service provider/contractor direct.



HIV Counselling Benefit


This benefit offers members three (3) psychiatric consultations, as well as access to ARV medication within the 72 hour window period in the event of an incident which may have put the subscriber in danger of contracting HIV/Aids.

A consultation could involve a general practitioner, trauma counsellor or registered nurse with trauma counselling experience. Costs for Member's Account.



Other Services

Home Assistance Benefit

Emerald Club will obtain quotes from more than one service provider available & make arrangements in terms of the call-out or appointment on behalf of the client. The service includes regular contact with the client & the appointed service provider to ensure client satisfaction to the end.

Teacher Assistance Benefit

Teacher Assistance is telephonic learner support, education and project compilation assistance in all the major subjects. The tutor is to further encourage and assist with projects or homework when the parent is not available or equipped to deal with the child's/student's queries.

Medical Emegency benefit

Free telephonic medical information and advice for minor ailments Evacuation by a fleet of vehicles. Monitoring of the patient's condition and location and messaging to relatives or next of kin on a regular basis until the caller/patient is admitted at a medical facility.

Legal Assistance Benefit

Professional, in-house, qualified legal advisors are available telephonically on a 24/7 basis to give advice to the caller on any legal topic or matter ranging from debt and divorce to labour and domestic violence.

Trauma Assistance Benefit

A 24-Hour Trauma Counselling line in the event of any traumatic event such as an accident, hijacking, burglary, rape, the loss of a loved one, unemployment, chronic or life threatening medical condition, disability or domestic violence, etc.

HIV Counselling benefit

This benefit offers members three (3) psychiatric consultations, as well as access to ARV medication within the 72 hour window period in the event of an incident which may have put the subscriber in danger of contracting HIV/Aids.

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