Roadside Assistance Benefit
The service offers 24 hour access to a professional and efficient helpdesk which will assist the caller in the event of a roadside breakdown or when the vehicle is immobile at home. The service entails dispatching of an appropriate service provider and continuous follow-up until the car is driveable or at a place of safety.
The benefit includes the following:
♦ Flat tyre - tyre change.
♦ Flat battery - battery jump start.
♦ Running out of fuel - fuel dispatched.
♦ Keys lost or locked inside the vehicle - locksmith dispatched.
♦ Mechanical or electrical breakdown - towing contractor dispatched.
♦ Accident or collision - towing contractor dispatched and in the event that the caller knows where the vehicle is insured, the call will be transferred to the insurer/broker/s 24-hour accident call centre for initial claims assistance.
♦ Message relay or conference call in the event that the caller does not have airtime or does not know the number.
Emerald Club will obtain quotes from more than one service provider available & make arrangements in terms of the call-out or appointment on behalf of the client. The service includes regular contact with the client & the appointed service provider to ensure client satisfaction to the end.
Teacher Assistance is telephonic learner support, education and project compilation assistance in all the major subjects. The tutor is to further encourage and assist with projects or homework when the parent is not available or equipped to deal with the child's/student's queries.
Free telephonic medical information and advice for minor ailments Evacuation by a fleet of vehicles. Monitoring of the patient's condition and location and messaging to relatives or next of kin on a regular basis until the caller/patient is admitted at a medical facility.
Professional, in-house, qualified legal advisors are available telephonically on a 24/7 basis to give advice to the caller on any legal topic or matter ranging from debt and divorce to labour and domestic violence.
A 24-Hour Trauma Counselling line in the event of any traumatic event such as an accident, hijacking, burglary, rape, the loss of a loved one, unemployment, chronic or life threatening medical condition, disability or domestic violence, etc.
This benefit offers members three (3) psychiatric consultations, as well as access to ARV medication within the 72 hour window period in the event of an incident which may have put the subscriber in danger of contracting HIV/Aids.
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